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Cancellation & Refund Policy
How cancellations work for tour packages, pilgrimages, hotels and vehicle rentals, and how and when refunds reach you.
Last updated: September 2026
01How to cancel
Send your cancellation in writing by email or WhatsApp from the lead traveller’s registered number, with your booking reference. Charges are calculated from the date and time we receive your request.
02Tour packages & pilgrimages
Charges apply per person on the total package cost:
| Days before departure | Cancellation charge |
|---|---|
| 45 days or more | 10% |
| 44 – 30 days | 25% |
| 29 – 15 days | 50% |
| 14 – 7 days | 75% |
| Less than 7 days, or no-show | 100% |
- Boat cruises, peak-season hotels, special darshan tickets and anything marked non-refundable on your quote are charged at 100% once confirmed.
- Train or bus tickets booked at your request are refunded as per IRCTC or the operator’s rules.
- No refund is given for services not used after the trip starts, such as missed sightseeing, leaving early or unused hotel nights.
03Car & bus rentals
- Free cancellation up to 48 hours before the pickup time.
- Within 48 hours of pickup: one day’s minimum charge.
- No-show, or cancellation after the vehicle reaches you: the full first day’s charge.
04Hotel-only bookings
Hotel-only bookings follow the hotel’s own cancellation policy, which we share in writing with your quote before you pay. Our service fee on hotel-only bookings is non-refundable.
05If we cancel
- If we cancel a departure (for example because the minimum group size isn’t met), you can choose a new date, a different package, or a full refund of everything you paid us.
- If a trip can’t run because of weather, road closures, temple closures or government orders, we pass on every refund we recover from hotels and other suppliers.
06How and when refunds are paid
- Approved refunds are initiated within 7 working days of your cancellation, or of our receiving refunds from suppliers.
- Online payments are refunded through Razorpay to the same card, UPI ID, bank account or wallet you paid with. Refunds usually reach you 5–7 working days after they’re initiated, depending on your bank.
- Bank transfers are refunded to the account they came from.
- Bank charges and GST paid on cancellation charges are not refundable. We send a written breakdown with every refund.
07Failed or duplicate payments
- If money was deducted but the payment failed, your bank or Razorpay reverses it automatically, usually within 5–7 working days.
- If you pay twice for the same booking by mistake, tell us with both Payment IDs and we’ll refund the extra payment in full.
08Questions about a refund
Email hello@sriaaryanholidays.com or call / WhatsApp +91 98XXX XXXXX with your booking reference and Razorpay Payment ID (it starts with “pay_”).