Terms & Conditions

01Bookings & confirmation

"We", "us" and "Sri Aaryan Holidays" mean the company. "You" means the person making the booking and every traveller named on it.

• A booking is confirmed only after we receive the advance payment and send you written confirmation by email or WhatsApp.
• The person who books must be 18 or older and is responsible for sharing these terms with every traveller on the booking.
• Names must match each traveller’s government photo ID exactly, especially for darshan tickets and hotel check-in.
• Hotels, vehicles and services are held only once confirmed. Until then, availability and prices can change.

02Payment schedule

• At booking: 25% of the total package cost, or the full cost of any non-refundable hotels, boat cruises or special darshan tickets, whichever is higher.
• Balance: due no later than 21 days before departure. Bookings made within 21 days of departure must be paid in full.
• If the balance isn't received on time, we may treat the booking as cancelled by you and apply the cancellation charges below.
• Pay online on our Pay Online page by UPI, debit or credit card, net banking or wallet, processed securely by Razorpay, or by bank transfer (NEFT/IMPS/RTGS) to our company account. We don’t charge a convenience fee for online payments.
• We never ask for payments into personal accounts, and we never ask for your card number, CVV, UPI PIN or OTP by phone or WhatsApp.
• A GST invoice is issued for every payment.

03Prices, inclusions & exclusions

• Prices shown on the website are indicative starting prices per person on twin sharing, ex-Hyderabad, for groups of four or more travelling in a private premium AC vehicle, and exclude GST.
• Multi-trip bookings: book 2 trips together and get 5% off, or 3 or more and get 10% off the package price (before GST). Combo packages already include their saving and are booked on their own.
• Your final price is the one in your written quote. It depends on travel dates, hotel category, room type, vehicle type and group size.
• Peak dates (long weekends, Diwali, Christmas–New Year, summer holidays, Mandala season) may carry surcharges set by hotels.
• Quotes are valid for 48 hours unless stated otherwise. After confirmation, the price is fixed except for changes in government taxes, fuel prices, tolls or entry fees.
• Not included unless written in your itinerary: lunches, entrance tickets, camera fees, guide charges, boating, ropeway and jeep rides, tolls and parking where not stated, laundry, tips, porterage, travel insurance and personal expenses.

04Cancellation by you

All cancellations must be sent in writing (email or WhatsApp) by the lead traveller. Charges are calculated from the date we receive your request and apply per person on the total package cost.

• Train or bus tickets booked at your request are refunded according to IRCTC or the bus operator’s rules.
• Boat cruises, peak-season hotels, special darshan tickets and anything marked non-refundable on your quote are charged at 100% once confirmed.
• No refund is given for services not used after the trip has started, including missed sightseeing, early departure or unused hotel nights.

05Refunds

• Approved refunds are initiated within 7 working days of cancellation (or of receiving refunds from hotels and other suppliers) to the original payment method. Refunds on online payments usually reach your account 5–7 working days after that, depending on your bank.
• Bank charges, payment gateway fees and GST paid on cancellation charges are not refundable.
• We’ll share a written breakdown of every refund. See the full Cancellation & Refund Policy.

06Date changes, name changes & amendments

• Date changes requested 15 or more days before departure are allowed once, subject to availability, for a fee of ₹1,000 per person plus any fare or rate difference.
• Changes within 15 days of departure are treated as a cancellation and a new booking.
• Traveller names can be changed up to 7 days before departure, except on darshan tickets issued in a devotee’s name.
• Upgrades (hotel category, room type, a bigger vehicle) are charged at actual cost.

07Hotels, rooms & children

• Standard check-in is 12:00–2:00 PM and check-out is 10:00–11:00 AM. Early check-in and late check-out depend on the hotel and may be charged.
• Packages are priced on twin sharing. A single traveller pays a single-room supplement. A third adult sharing a room gets an extra bed or mattress where the hotel allows it.
• Children: 0–4 years travel free without an extra bed or a separate seat; 5–11 years pay child rates with or without an extra bed; 12 years and above are charged as adults.
• If a named hotel is unavailable, we'll provide a similar or better hotel in the same category and tell you before travel.
• Hotels may ask for a refundable security deposit and valid ID at check-in. Damage to hotel property is the guest's responsibility.

08Vehicles & road travel

• You get the vehicle category booked (sedan, SUV, Innova Crysta, tempo traveller, mini bus or coach) or a similar model. The exact model depends on availability.
• Kilometres and hours are counted from our garage in Hyderabad and back to it.
• Drivers need at least 8 hours of rest a day. Driving between 10 PM and 6 AM carries a night charge and may need a second driver on long routes.
• AC may be switched off on steep ghat roads (for example Srisailam, Tirumala, Araku or Ooty) to protect the engine.
• Some places only allow local vehicles for sightseeing, or restrict private vehicles — for example the Nilakkal–Pamba stretch at Sabarimala. Local transport there is extra.
• Smoking, alcohol and loud music are not allowed in our vehicles. Cleaning or damage caused by misuse is charged at actual cost.
• If a vehicle breaks down we’ll send a replacement as quickly as possible. We aren’t liable for delays caused by traffic, road works or breakdowns.

09Car & bus rentals and hotel-only bookings

• Local rental: 8 hours / 80 km within Hyderabad. Extra hours and kilometres are charged at the rate on your quote.
• Outstation rental: charged per km with a minimum of 300 km per calendar day, plus driver allowance and a night-halt charge for overnight trips.
• Tolls, parking, interstate permits and state entry taxes are extra and paid at actual cost.
• A 25% advance, or one day’s minimum charge, confirms a rental. The balance is paid before the trip ends.
• Rental cancellation: free up to 48 hours before pickup; within 48 hours, one day’s minimum charge; no-show, the full first day.
• Hotel-only bookings are paid in full at booking and follow the hotel’s own cancellation policy, which we share with your quote.

10Sabarimala & pilgrimage tours

• Darshan timings, queue systems, entry rules and closures are decided by the temple authorities, including the Travancore Devaswom Board for Sabarimala. We cannot guarantee a darshan slot or time.
• We help devotees register on the official Sabarimala Virtual Queue. Slots depend on availability released by the authorities, and each devotee must carry the same ID used for registration.
• Private vehicles park at Nilakkal, and devotees take the KSRTC shuttle to Pamba (fare extra). The trek from Pamba to Sannidhanam is on foot and can take several hours. Devotees should be in good health; dolly services, if needed, are paid directly at actual cost.
• Devotees are expected to follow temple customs, dress codes and police instructions at all times.
• No refund can be given if darshan is missed due to crowd control, temple closure, weather or government orders, though we'll do our best to rearrange.

11ID & travel documents

• Every adult must carry an original government photo ID (Aadhaar, Passport, Voter ID or Driving Licence). Children must carry Aadhaar or a birth certificate.
• We arrange interstate permits for our vehicles. Entry fees for protected forest and wildlife areas are extra.
• We’re not responsible if a traveller is refused a hotel room, darshan or entry because of missing or invalid documents.

12Itinerary changes & force majeure

• We may change the order of sightseeing, or replace a sight, if weather, road closures, local restrictions or safety require it.
• We're not liable for delays or extra costs caused by events outside our control, such as natural disasters, landslides, floods, snowfall, strikes, riots, epidemics, government orders or road and ghat-road closures. Extra hotel nights, meals or transport needed in such cases are paid by the traveller.
• Where services are cancelled for these reasons, we'll pass on any refunds we recover from suppliers.

13Cancellation by Sri Aaryan Holidays

• Group departures need a minimum number of travellers. If this isn't reached, we may cancel the departure at least 10 days in advance and offer a new date, a different package or a full refund of the amount paid to us.
• We may cancel a booking without refund if a traveller behaves in a way that endangers others, breaks the law or seriously disrupts the tour.

14Health, safety & conduct

• Tell us about any medical conditions, mobility needs or dietary requirements when you book so we can plan around them.
• Long drives and ghat roads can cause motion sickness. Please carry any medicines you need, and consult your doctor before long pilgrimages or treks.
• Activities such as boating, ropeways, water sports and treks are run by independent local operators. Take part at your own risk and follow their safety instructions.
• Travellers must respect local laws, customs and the environment.

15Limitation of liability & insurance

• We act as an agent for independent hotels, boat operators, activity operators and transport partners. We're not liable for their acts, omissions, delays or the quality of their services, though we'll always take up issues on your behalf.
• We're not responsible for loss or damage to baggage, valuables or personal belongings, or for injury, illness or accident during the trip.
• Our total liability for any claim is limited to the amount you paid us for the affected service.
• We strongly recommend travel insurance covering medical emergencies, trip cancellation and baggage loss. We can arrange it on request.

16Feedback & complaints

• If something isn't right during your trip, tell us immediately so we can fix it on the spot.
• Formal complaints must be sent in writing within 7 days of your return. We'll respond within 15 working days.

17Privacy

• We collect names, contact details, ID details and travel preferences only to arrange your booking, and share them only with the suppliers who need them (hotels, drivers and transport partners, temple queue systems).
• We don’t sell your data. You can ask us to update or delete your details at any time. Read the full Privacy Policy.
• With your permission we may use trip photos or feedback on our website and social media.

18Governing law & jurisdiction

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana. We may update these terms from time to time; the version on this page when you book applies to your booking.

Questions? Contact us